Protecting the details of our patrons is a responsibility we hold in the highest regard. This Privacy Policy details how Caracoda Equestrian collects, utilises, and safeguards your personal information when you visit our estate online or commission a piece from our workshop.

Information We Collect
When you make a purchase or attempt to secure a provision through our site, we collect certain information necessary to fulfill your order. This includes your name, billing address, shipping destination, payment confirmation details, email address, and phone number. We refer to this carefully guarded data as "Order Information." Additionally, as you browse the site, Shopify automatically collects standard device information, such as your web browser, IP address, and time zone, to ensure the site functions securely and efficiently.

How Your Information is Utilised
We use the Order Information we collect primarily to fulfill any commissions placed through the site. This includes processing your payment securely, arranging for tracked carriage, and providing you with dispatch invoices and order confirmations. We also use this information to communicate with you regarding your piece. If you have chosen to join our Register, we may occasionally send you exclusive missives regarding new additions to The Cartulary.

Safeguarding & Third-Party Services
Caracoda Equestrian does not, and will never, sell your personal information. We share your data only with trusted third parties strictly necessary to operate our workshop. Our estate is hosted on Shopify, which provides the secure e-commerce platform that allows us to sell our goods to you safely. We also share your shipping details with our trusted courier services solely for the purpose of delivering your parcel safely to your hands.

The Archive & Data Retention
When you place an order through our site, we will maintain your Order Information in our private records for our legal, tax, and accounting purposes. We retain this historical ledger to ensure we can reference your past commissions should you ever return to the workshop, unless and until you ask us to formally erase this information.

Your Rights
If you are a resident of the United Kingdom or the European Economic Area, you hold the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or permanently erased from our ledger. If you would like to exercise this right, please contact us directly at infocaracoda@gmail.com, and we will promptly attend to your request.